![]() ![]() Call us so we can de-register your old device.Enter Security Code from your Symantec VIP app (code refreshes every 30 seconds).Enter your credential ID from the Symantec VIP app (this is typically a series of 12 alphanumeric characters).Confirm you would like to de-register token.Click the Ellipses next to you old device and select ‘Delete’.This will prompt you to validate token on your old device.Go to Settings and select ‘Manage Symantec VIP’.Download the Symantec VIP app to your new device. ![]() If you don’t have your old device any more you will need to call us so we can remove your old device so you can add your new device. If you get a new device, register your VIP token on that device – and don’t forget to delete your old device from internet banking. your phone, laptop, and tablet) with the same Symantec VIP token you use for your internet banking. If you can’t download the Symantec VIP Access app, please contact us for other options. Click on ‘add device’ and follow the prompts. ![]()
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